We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org, If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Payment at our Tanzania physical store is available.
Dispatch: Within 5-7 days from our China warehouse.
Express shipping 7-10days by Air Freight.
Standard shipping 30-45 days by Sea Freight.
PICK UP OFFICE: KARIAKOO, DARESALAAM TANZANIA, door to door delivery can be arrange afterwards.
Due to Covid 19 pandemic we don’t deliver to other countries than Tanzania. International shipping will resume in November.
Easy 10 days returns and exchanges after order pickup.
If you do not like the product you can return it within 15 days - no questions asked. This excludes bodysuits, swimwear and clearance sale items. We have an easy and hassle free return policy. Please look at our Delivery & Returns section for further information.